1. Ordering & Payment
How do I place an order?
How do I place an order?
Select the products you’d like, click Add To Bag, and proceed to checkout. Once your order is accepted, you’ll receive a confirmation email.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), Apple Pay/Google Pay (where supported), and PayPal. All payments are processed securely with encryption.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Because we partner with third-party fulfillment suppliers and work on a rapid dispatch model, changes or cancellations must be requested immediately. If your order hasn’t yet been forwarded to the supplier for fulfilment, we’ll do our best to assist; once your order is in transit we’ll direct you to the supplier’s policy for any returns or exchanges.
2. Shipping & Delivery
Where do you ship from, and how long does delivery take?
Where do you ship from, and how long does delivery take?
Our partner suppliers fulfil orders directly from their warehouses in the U.S. (or occasionally internationally, where noted). Standard shipping times are typically 3-7 business days after fulfilment, but may vary based on region or supplier.
Do you ship internationally?
Do you ship internationally?
At the moment, we do not offer shipping internationally. We are looking at how we can make this possible and hope to provide this option in the future.
3. Returns, Exchanges & Refunds
How does the return process work since you don’t hold the inventory?
How does the return process work since you don’t hold the inventory?
We are committed to supplying our customers with quality customer service, however, we are not directly responsible for defects, shipping problems, or damage during transit. It is our policy that the supplier is responsible for all products and refunds. If a supplier has recurring dissatisfaction, we will remove the supplier from our site.
What is your refund policy?
What is your refund policy?
Awear partners with many independent brands. Because each brand manages and ships its own products, all returns and refunds follow the individual supplier’s return policy. When you need to make a return, you’ll work directly with the supplier who shipped your order. You’ll find their return instructions included with your package or on their brand page.
What if I can’t reach the supplier or I’m having trouble with a return?
What if I can’t reach the supplier or I’m having trouble with a return?
We’re here for you. If you’re having difficulty reaching a supplier or resolving a return, email us at info@awearmarket.com, and our team will help facilitate the connection.
Does Awear review refund activity?
Does Awear review refund activity?
Yes. We monitor return and refund patterns across all suppliers. If we notice consistent issues with a brand’s quality or service, we take action to ensure Awear’s standards are upheld.
What about opened or used items, or items with defects?
What about opened or used items, or items with defects?
Opened consumables, used items, or items missing original packaging may not be eligible for return unless there is a documented defect or damage. If you believe your product is defective or was damaged in shipping, contact us immediately — we’ll collaborate with the supplier’s quality/returns team to handle it.
4. Product Information & Safety
Are all items non-toxic?
Are all items non-toxic?
Yes. Every item on Awear has been intentionally selected for its safety, quality, and integrity. We do the heavy lifting so you don’t have to question what’s coming into your home.
While we’re human (and no system is ever perfect), we take our vetting process seriously. Each product is reviewed for:
- Non-toxic ingredients and materials
- BPA-free, phthalate-free, and hormone-safe components
- Organic or naturally derived inputs whenever possible
- Real materials sourced from nature
- Sustainable, responsible production and packaging
Our goal is to bring you best-in-class products. Items we use in our own homes, around our families, and throughout our daily routines.
A Note on Transparency (Our Shared Responsibility)
A Note on Transparency (Our Shared Responsibility)
Brands may occasionally update their formulations, materials, or practices after being onboarded. If you notice something that feels off or different, we’d love to be made aware.
We do our absolute best to stay informed and uphold our standards, but we also appreciate your eyes, your feedback, and your partnership on this journey.
We’re all in this together. Building healthier homes, one choice at a time.
Are the products safe, and how do you ensure quality when using third-party suppliers?
Are the products safe, and how do you ensure quality when using third-party suppliers?
Yes. Our suppliers are carefully vetted — they operate under recognized standards, including good manufacturing practices (GMP), transparent ingredient sourcing, and third-party testing where applicable.
Do I need to consult a healthcare professional before using your products?
Do I need to consult a healthcare professional before using your products?
Absolutely. Even though our products are selected to support holistic wellness, they are not substitutes for medical advice, diagnosis, or treatment. If you are pregnant, nursing, taking medication or have a medical condition, please consult your physician or qualified healthcare provider before use.
Where can I find detailed ingredient and usage information?
Where can I find detailed ingredient and usage information?
Each product page on our site includes a full “Ingredients & How to Use” section. For additional questions or clarifications, feel free to contact us at support@awearmarket.com
6. Account & Privacy
Do I need an account to place an order?
Do I need an account to place an order?
No, you may checkout as a guest. Creating an account offers added benefits: order history, faster checkout, subscription management and preference settings. We recommend creating an account to better serve you in the future.
How do you protect my privacy and data?
How do you protect my privacy and data?
We take your privacy seriously. All payment and data transmissions are encrypted using industry-standard security. We do not share your personal information with third-parties except as required for order fulfillment (i.e., the supplier/shipping carrier) and as outlined in our Privacy Policy.
How can I update my account information or unsubscribe from emails?
How can I update my account information or unsubscribe from emails?
Log into your account dashboard to edit your details. To unsubscribe from our newsletter or promotional emails, click “unsubscribe” at the bottom of any email.
7. Miscellaneous
How can I contact customer support?
How can I contact customer support?
We’re here for you! Email us at info@awearmarket.com
Do you have physical stores or local pickup?
Do you have physical stores or local pickup?
Currently, AwearMarket operates exclusively online and utilises dropshipping — we do not have a physical store or local pickup option at this time.
Can I collaborate with you as a wellness coach, influencer or affiliate?
Can I collaborate with you as a wellness coach, influencer or affiliate?
We'd love to hear from you! Email info@awearmarket.com for more information.